📑 Table of Contents
Introduction
Welcome to the jiliccplay Privacy Policy. jiliccplay ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of every player who accesses or uses the jiliccplay online casino platform, website, and related services (collectively, the "Platform"). This Privacy Policy describes how jiliccplay collects, uses, stores, shares, and protects your personal information when you interact with us.
This Privacy Policy applies to all users of the jiliccplay Platform, including registered players, prospective players who browse the site without registering, and any person who contacts jiliccplay through any communication channel. By accessing the jiliccplay website at jiliccplay.app, creating an account, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
Philippine Law: jiliccplay processes personal data in full compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations ("IRR"), as overseen by the National Privacy Commission ("NPC"). Your rights as a data subject under Philippine law are fully respected and upheld by jiliccplay.
If you have any questions about this Privacy Policy or about how jiliccplay handles your personal data, please refer to Section 14 (Contact & Data Protection Officer) for details on how to reach our dedicated Data Protection Officer (DPO).
Data We Collect
jiliccplay collects personal data from you in several ways: directly when you provide it to us during registration or account management, automatically when you use the Platform, and from third parties where permitted by applicable law. The categories of personal data we collect are described below.
When you create a jiliccplay account, we collect the following information to establish and manage your player account:
- Full legal name (as it appears on your government-issued ID)
- Date of birth (to verify that you meet the 21+ age requirement under Philippine gaming regulations)
- Residential address, including barangay, city or municipality, province, and postal code
- Email address (used for account communications and security alerts)
- Philippine mobile number (used for account verification and two-factor authentication)
- Username and encrypted password
- Preferred language and currency settings
To comply with Philippine anti-money laundering regulations and gaming licensing requirements, jiliccplay may request the following documents as part of our Know Your Customer (KYC) process:
- Government-issued photo identification (Philippine passport, driver's license, SSS ID, GSIS ID, PhilHealth ID, or Unified Multi-Purpose ID)
- Proof of residential address (utility bill, bank statement, or government correspondence dated within the last three months)
- Proof of payment method ownership (screenshot or statement confirming that the GCash, PayMaya, BPI, BDO, or Metrobank account belongs to you)
- Source of funds documentation, where required by enhanced due diligence procedures
- Deposit and withdrawal amounts, dates, and payment method references
- GCash or PayMaya account reference numbers (partial, not full credentials)
- Bank account details sufficient to process withdrawals (account name and last four digits)
- Transaction history and account balance records
- Game session logs, including games played, bet amounts, win/loss outcomes, and session duration
- Bonus and promotion usage history
- Responsible gaming tool settings (deposit limits, loss limits, self-exclusion status)
- VIP program tier and loyalty point balances
- IP address and approximate geolocation (city/region level)
- Device type, operating system, and browser version
- Unique device identifiers and mobile advertising IDs
- Session timestamps, page views, and navigation paths within the Platform
- Referring URL and search terms used to find the jiliccplay Platform
- Records of your communications with jiliccplay customer support via live chat, email, or any other channel
- Feedback, survey responses, and complaints submitted to jiliccplay
- Marketing communication preferences and opt-in/opt-out records
💡 Sensitive Personal Information: jiliccplay does not intentionally collect sensitive personal information as defined under the DPA (such as health data, religious beliefs, or political affiliations) unless strictly required for a specific regulatory purpose. Where such data is collected, we apply the highest level of protection and obtain your explicit consent.
How We Use Your Data
jiliccplay uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with the purposes listed below without first obtaining your consent or establishing a new lawful basis for processing.
| Purpose | Data Used |
|---|---|
| Account Registration & Management Creating and maintaining your jiliccplay player account, including authentication and account recovery. |
Registration data, device data |
| Identity Verification (KYC) Verifying your identity and age (21+) in compliance with Philippine gaming and AML regulations. |
KYC documents, registration data |
| Payment Processing Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank. |
Financial transaction data, KYC data |
| Fraud Prevention & Security Detecting and preventing fraudulent activity, money laundering, and unauthorized account access. |
All categories of data |
| Platform Improvement Analyzing usage patterns to improve the jiliccplay Platform's performance, features, and user experience. |
Gaming activity data, technical data |
| Customer Support Responding to your queries, complaints, and support requests in a timely and effective manner. |
Communications data, account data |
| Marketing & Promotions Sending you relevant offers, bonuses, and promotional communications where you have provided consent. |
Registration data, gaming activity data |
| Responsible Gaming Monitoring gaming behavior to identify potential problem gambling and applying responsible gaming tools. |
Gaming activity data, account data |
| Legal & Regulatory Compliance Meeting our obligations under Philippine law, including reporting to AMLC and responding to regulatory inquiries. |
All categories of data |
Legal Basis for Processing
Under the Data Privacy Act of 2012 and its IRR, jiliccplay must have a lawful basis for each type of personal data processing it undertakes. The legal bases on which jiliccplay relies are as follows:
- Contractual Necessity: Processing that is necessary to perform our contract with you — i.e., to provide you with access to the jiliccplay Platform, process your deposits and withdrawals, and manage your player account.
- Legal Obligation: Processing that is required to comply with applicable Philippine laws and regulations, including the Anti-Money Laundering Act (AMLA), gaming licensing requirements, and the Data Privacy Act itself.
- Legitimate Interests: Processing that is necessary for jiliccplay's legitimate business interests, such as fraud prevention, platform security, and improving the quality of our services — provided that these interests are not overridden by your rights and interests.
- Consent: Processing for purposes such as direct marketing communications, where we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
✅ Consent Withdrawal: If you have consented to receiving marketing communications from jiliccplay, you can withdraw that consent at any time by updating your communication preferences in your account settings or by contacting our support team. Withdrawal of consent will not affect your ability to use the jiliccplay Platform.
Data Sharing & Disclosure
jiliccplay does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data with the following categories of recipients only where strictly necessary and in accordance with applicable Philippine law:
jiliccplay engages trusted third-party service providers to assist in operating the Platform. These providers are contractually bound to process your data only on jiliccplay's instructions and in accordance with the DPA. Categories of service providers include:
- Payment processing partners (GCash, PayMaya, BPI, BDO, Metrobank) — for processing deposits and withdrawals
- Identity verification and KYC service providers — for document verification and fraud screening
- Cloud hosting and infrastructure providers — for secure data storage and platform operation
- Customer support platform providers — for managing live chat and email support interactions
- Analytics providers — for aggregated, anonymized platform usage analysis
- Game content providers (e.g., JILI Games) — for delivering game content and verifying game outcomes
jiliccplay may disclose your personal data to Philippine government authorities, regulatory bodies, and law enforcement agencies where required by law or where we have a good-faith belief that disclosure is necessary to:
- Comply with a legal obligation, court order, or lawful request from a Philippine government authority
- Report suspicious transactions to the Anti-Money Laundering Council (AMLC) as required under the AMLA
- Respond to inquiries from the Philippine gaming regulatory authority
- Protect the rights, property, or safety of jiliccplay, its players, or the public
In the event of a merger, acquisition, restructuring, or sale of all or part of jiliccplay's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and ensure that the acquiring entity is bound by privacy obligations no less protective than those in this Privacy Policy.
⚠️ No Unauthorized Sharing: jiliccplay will never share your personal data with third parties for their own marketing purposes without your explicit consent. If you receive unsolicited communications purporting to be from jiliccplay partners, please report them to our support team immediately.
Cookies & Tracking Technologies
jiliccplay uses cookies and similar tracking technologies to enhance your experience on the Platform, ensure its proper functioning, and gather analytics data. A cookie is a small text file placed on your device when you visit the jiliccplay website. The types of cookies we use are described below.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for the Platform to function — includes session management, login authentication, and security tokens. Cannot be disabled. | Session |
| Functional | Remembers your preferences such as language settings, display options, and responsible gaming tool configurations. | Up to 1 year |
| Analytics | Collects anonymized data about how players use the Platform to help us improve performance and user experience. | Up to 2 years |
| Marketing | Used to deliver relevant promotional content and measure the effectiveness of jiliccplay's marketing campaigns. Only active with your consent. | Up to 1 year |
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling strictly necessary cookies may affect the functionality of the jiliccplay Platform. For marketing cookies, you can withdraw your consent at any time through your account settings.
Data Retention
jiliccplay retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
- Account Data: Retained for the duration of your active account plus five (5) years following account closure, in accordance with Philippine AML record-keeping requirements.
- KYC Documents: Retained for a minimum of five (5) years from the date of submission, as required by the Anti-Money Laundering Act of the Philippines.
- Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLC reporting obligations.
- Gaming Activity Logs: Retained for three (3) years from the date of each gaming session, for dispute resolution and regulatory audit purposes.
- Customer Support Communications: Retained for two (2) years from the date of the last communication, for quality assurance and dispute resolution purposes.
- Marketing Consent Records: Retained for the duration of your consent plus three (3) years, to demonstrate compliance with consent requirements.
- Technical & Device Data: Retained for thirteen (13) months from the date of collection, for analytics and security purposes.
Upon expiry of the applicable retention period, jiliccplay will securely delete or anonymize your personal data in accordance with our internal data disposal procedures. Anonymized data (which can no longer be linked to you as an individual) may be retained indefinitely for statistical and analytical purposes.
Data Security
jiliccplay implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security framework includes:
- Encryption: All data transmitted between your device and the jiliccplay Platform is encrypted using 256-bit SSL/TLS technology. Sensitive data stored in our databases is encrypted at rest using AES-256 encryption.
- Access Controls: Access to personal data is restricted on a strict need-to-know basis. jiliccplay employees and contractors are granted access only to the data necessary to perform their specific job functions.
- Two-Factor Authentication: jiliccplay offers two-factor authentication (2FA) for player accounts and mandates 2FA for all internal staff accessing systems that contain personal data.
- Regular Security Audits: The jiliccplay Platform undergoes regular penetration testing and security audits conducted by independent cybersecurity professionals.
- Incident Response: jiliccplay maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission (NPC) within 72 hours and affected players without undue delay, as required by the DPA.
- Staff Training: All jiliccplay employees who handle personal data receive regular training on data privacy obligations, security best practices, and the requirements of the Data Privacy Act of 2012.
🔐 Your Role in Security: While jiliccplay takes every reasonable measure to protect your data, the security of your account also depends on you. Please use a strong, unique password for your jiliccplay account, enable 2FA, and never share your login credentials with anyone. If you suspect your account has been compromised, contact our support team immediately.
Your Rights as a Data Subject
Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by jiliccplay. To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 14.